FAQ
Frequently Asked Questions
ORDERING & DELIVERY
Q: How long does shipping take?
A: Most orders ship within 3–5 working days. Delivery times vary by location but typically take 5–10 business days within the UK and EU. You'll receive tracking information via email.
Q: Do you ship internationally?
A: Yes. We ship to most EU countries and the UK. Shipping costs are calculated at checkout.
Q: Can I expedite my order?
A: For urgent orders, please contact support@reecoup.com and we'll explore options.
PRODUCTS & SPECIFICATIONS
Q: What's the difference between a cold plunge and an ice bath?
A: Cold plunges are stand-alone units (typically larger, fixed installation). Ice baths are portable, compact systems. Both deliver immersion therapy benefits; choice depends on space, budget, and use case.
Q: Which sauna model is best for me?
A: Infrared saunas vary by size, heat range, and features. Our team can recommend based on your space, budget, and wellness goals. Contact sales@reecoup.com.
Q: How do I know if a product is authentic?
A: All Reecoup products come directly from authorized manufacturers and distributors. Each item includes original manufacturer warranty and authentication documentation.
RETURNS & REFUNDS
Q: What's your return policy?
A: We accept returns within 30 days of delivery for items in original, unused condition. Large equipment (cold plunges, saunas) may have restocking fees due to logistics.
Q: Is the equipment covered by warranty?
A: Yes. All products include the manufacturer's original warranty (typically 1–2 years).
PAYMENTS & ACCOUNTS
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Yes. All transactions are processed through Stripe, a PCI-compliant payment processor.
SUPPORT
Q: How do I contact you?
A: Email support@reecoup.com or sales@reecoup.com. We respond within 24 hours (business days).
Still have questions? Contact us at support@reecoup.com or sales@reecoup.com.