Returns & Refunds

Returns & Refunds Policy

30-DAY RETURNS WINDOW

You may return items within 30 days of delivery if:
✓ Items are in original, unused condition
✓ All original packaging and documentation are included
✓ No damage beyond normal shipping wear

EXCEPTIONS (Non-Returnable Items)

Large equipment (cold plunges, saunas) have restocking fees:
•⁠  ⁠15% restocking fee (if returned in original condition)
•⁠  ⁠Original return shipping paid by customer
•⁠  ⁠Exceptions may apply for defective items

HOW TO RETURN

1.⁠ ⁠Email support@reecoup.com with your order number and reason for return
2.⁠ ⁠We'll provide a return shipping label
3.⁠ ⁠Ship the item back to us (insured)
4.⁠ ⁠Upon receipt and inspection, we'll process your refund (5–7 business days)

WARRANTY & DEFECTS

All products include the manufacturer's standard warranty (typically 1–2 years). If your item is defective:
1.⁠ ⁠Contact support@reecoup.com with photos/description
2.⁠ ⁠We'll assess the issue and handle repair or replacement
3.⁠ ⁠Manufacturer warranty claims are processed directly with the brand

DAMAGED IN SHIPPING?

Report damage within 5 days of delivery:
1.⁠ ⁠Email support@reecoup.com with photos
2.⁠ ⁠Provide order number and tracking information
3.⁠ ⁠We'll file a claim with the carrier and arrange replacement or refund

Questions? Email support@reecoup.com or sales@reecoup.com